Shipping

Shipping is available to all U.S. addresses with the exception of P.O. Boxes.

 

Most orders will ship within three business days.  When your package is shipped, we will send an email notification that includes your order number and tracking number.

 

Please ensure that you have provided a valid telephone number and email address so that we can contact you if there are any delays.

 

Outside of our local delivery area, all packages are currently shipped FedEx and will require a signature for delivery.  While insurance is included with all orders, we will not be responsible for lost, late, missing, or damaged merchandise.

 

Special terms and conditions may apply to drop ship items.

 

 

Local Customers  

Poke’s Playroom offers free evening delivery for customers located in Cedar Rapids, Marion, and Hiawatha.  We now offer free weekend delivery to an expanded area! If delivery is available to you, this option will be displayed in the shipping methods menu.  Generally, we deliver outside the Cedar Rapids area on Saturdays.  Customers within the Cedar Rapids area can expect delivery within 2 business days.

 

PLEASE NOTE - YOU MUST BE PRESENT TO TAKE DELIVERY!  We will contact you to set up a mutually agreeable delivery time and date.  Please contact us as soon as possible if this time frame does not work for you.  We will only attempt delivery ONCE!  You will be assessed a $10 service fee if you are not available and have not rescheduled at least 2 hours prior to the originally scheduled time.  If your schedule does not permit a mutually agreeable local delivery time, we may elect to ship your order by the least expensive option.